Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

if you are not 100% satisfied with your GMKATEYE Eyewear, you can easily return or exchange them within 14 days of purchase. Returns must be unworn, in the same condition you received them, and in the original packaging. Returns will be processed within 2-3 weeks of receiving them at our facility. 
You will receive an email notification when your refund, store credit, or exchange is processed. Refund amount will be for the cost of the product only. There is a $9.99 return fee which is deducted from your final refund. To complete your return, we require a receipt or proof of purchase.
Non-returnable items:

• - Gift cards
• - Sale items including items on our sale page and site-wide sale
  

Visit our Returns Center to learn more or start your return.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 14 days after delivery

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Jocelyndeng801@gmail.com

Exchanges

Exchanges fall under the same 14 day policy that applies to returns. Please follow the instructions listed above if you wish to exchange for a different style.

Warranty Issues

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jocelyndeng801@gmail.com and we will work with you to facilitate a replacement if your product is still within warranty.