Return/Exchange Policy
We want you to love your GMKATEYE glasses! If you’re not satisfied with your purchase, here’s what you need to know:
· Products are eligible for return/exchange within 14 days of receiving your order.
· Items purchased from our clearance sale page are final sale and not eligible for return or exchange.
· Items must be unworn (a quick try-on is totally fine!), in the condition received, and returned in original packaging.
· Original shipping costs are non-refundable.
· Returns sent for a refund are subject to a $9.99 restocking fee, which will be deducted from the refund total.
· Store credit keeps 100% of the return value — no $9.99 restocking fee applies. - Our team is always happy to help you apply store credit if needed.
· Exchanges of equal or lesser value are free. We offer 1 free exchange. If unhappy with the exchange, we will offer a refund, which will be subject to a $9.99 restocking fee.
· International returns: Customers must cover the cost of return shipping and are responsible for all duties, taxes, or brokerage fees associated with the order. International orders are not eligible for exchange.
Returned items must be shipped back within 10 days of initiating a return using the provided label.
Please use the link below to start your return. As always please feel free to reach out to us via email, chat, or phone if you need any assistance!
Please do not send returns back without checking in with our team as it will delay the refund process
Our warranty extends to 1 year from the purchase date to cover manufacturing defects.
Lost items, or accidental damage such as scratches, stretching of the frames due to regular wear, breakage, or other misuses are NOT covered under the manufacturer's warranty.
Upon approval, warranty claims are entitled to a one-time replacement for original items and are not considered an exchange.
If you believe that you have an issue that is covered under our one-year warranty, please use the link below to start your warranty claim. As always please feel free to reach out to us via email, chat, or phone if you need any assistance! All of the following information is required for your warranty to be approved:
- A detailed description of the manufacturer's issue- Send several photos clearly showing the defect along with the style SKU/number located on the inside of one of the temples
We want to ensure that you get the highest quality designer sunglasses and if there are any issues with your order we are here to help, please contact us here.
How to Care for your Glasses
Make a Difference in Your Vision: Change the Way You Care for Your Glasses!
When it comes to your new
GMKATEYE glasses, it is important to handle them with care.
Follow these steps and see a difference:
How to Care for Your GMKATEYE Eyewear Frames
Your GMKATEYE frames are designed with quality and style in mind, and with a little extra care, they’ll stay looking their best for years to come! Here’s a step-by-step guide to help you keep your frames in top shape and preserve that just-out-of-the-box feel.
1. Clean Your Lenses the Right Way
To avoid scratches and smudges, follow these simple tips for cleaning your lenses:
- Use a Microfiber Cloth: Always use the microfiber cloth provided with your GMKATEYE eyewear to wipe away dust, oils, or smudges. Avoid paper towels or tissues, as they can scratch the lenses.
- Avoid Harsh Chemicals: Stick to lens-safe cleaning solutions. Spray a small amount on the lens and gently clean with your microfiber cloth for a spotless finish.
- Skip Soap and Household Cleaners: Regular soap or household cleaners can damage lens coatings. Stick with cleaners formulated for eyewear to protect your lenses.
2. Store Your Frames Safely
Proper storage can make a huge difference in your frames’ longevity:
- Use the Case: Always store your eyewear in the case provided by GMKATEYE. This will keep them safe from dust, scratches, and accidental drops.
- Keep Away from Heat: High temperatures (such as leaving them in a hot car) can warp or damage your frames. Store them in a cool, dry place whenever possible.
- Avoid Placing Face Down: When setting your glasses down, place them on their arms instead of lens-side down to prevent scratching.
3. Handle with Care
Everyday handling can impact the durability of your frames, so follow these best practices:
- Use Both Hands to Remove: Always use both hands to take your glasses off. This prevents stretching and keeps the frame from becoming loose or unbalanced.
- Keep Away from Chemicals: Lotions, hair sprays, and perfumes can damage lens coatings and frames. Let these products dry before putting on your glasses.
- Please don't wear your glasses on your head: Avoid wearing them on top of your head or pushing them up with your hair, as this can stretch the frames or cause them to lose shape.
4. Make Minor Adjustments with Caution
Over time, frames may need a bit of adjustment, but it’s best to avoid DIY fixes that could harm your eyewear:
- Visit an Optician: If you feel your frames loosening, skip the DIY adjustments and visit an optician who can professionally adjust your glasses for a perfect fit.
5. Routine Maintenance
Regularly caring for your GMKATEYE eyewear will help them last longer and look great:
- Check for Loose Screws: Every few months, check for loose screws on the temple arms and tighten them gently with an eyeglass screwdriver if necessary.
- Replace Nose Pads When Needed: If your nose pads show signs of wear, visit an optician to have them replaced to keep your glasses comfortable and fresh.
Your glasses care habits can influence their lifespan; make a difference today!
Shipping Information
Yes!
For USA orders, we offer USPS Express delivery in 1-3 Days, FedEx 2-day, or UPS Next Day.
Please note that these services sometimes require a signature upon delivery and allow an additional fulfillment time of 3-5 business days.
Internationally, we offer Express. This service varies from next-day to one week, depending on location. Please account for customs/border delays when ordering.
- GMKATEYE will ship your item in a timely manner with the shipping method selected. Please note that any carrier delays due to volume, weather, etc, are out of our control
If your tracking information shows that your package was delivered, but you can’t find it:
- Verify the shipping address for the order. We are not responsible if the address provided on the order was incorrect.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package. Check the bushes, front and back porch or other 'hiding' places your mail carrier may have put it.
- See if someone else accepted the delivery.Check with neighbors.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- Contact your local USPS post office and request a tracer be placed on the order. This will tell them exactly where the order was delivered to and hopefully be able to retrieve it.
- If you haven’t received your package, and you have already started a claim with the postal carrier, please contact us within 30 days of the expected delivery. We’ll do everything we can to help.
Please allow 3-5 days for fulfillment. Thank you for your patience and understanding.
Our warehouse is open Monday through Friday and is closed all Saturdays, Sundays, and National Holidays.
You will receive an automated email with tracking information on the evening that your package is shipped.
Need to update an order?
It happens to the best of us! If you accidentally put the wrong shipping address here's what can be done:
Our system is configured to process & ship orders as quickly as possible, therefore, we may not able to modify or cancel orders once placed. Please contact us for further assistance.
To make the change, email us at joy@gmkateye.com. Please include your CORRECT address so that we can update it as quickly as possible. We will do our best to accommodate your request.
NOTE: Our offices are open Monday - Friday from 6:00 AM - 6:00 PM PST.
If you already received your tracking information we ask that you contact the shipping company that currently has your package in order to attempt an address change. Once the package has left our facility we have no way of changing this address and we are unable to contact the shipping company on your behalf for security and privacy reasons.
Other
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
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